InViewer Support

Email support@inviewer.store with the app version, iOS version, what you expected and what happened. A screenshot can help. Do not send your Instagram password, session information or payment card details.

Opening a link

In InViewer 2.0, paste a public story, post or Reel link into Search and use the action below the link. You can also send a link through Share → InViewer. Sharing keeps the latest link; return to InViewer to open it.

Selecting My account

In InViewer 2.0, open Reports → My account or the account row in Settings. Search by username or profile link, check the returned profile and select it. This does not verify ownership and requires no Instagram sign-in.

Analysis requires a public account. If you own a private account, you may make it public in Instagram and use Check again. You can restore its privacy after the check. InViewer cannot read private content or change privacy settings.

Reports and Secret readers

The first complete follower check saves a baseline. Later complete checks can show detected changes; unavailable or incomplete data cannot establish a complete comparison. Secret readers uses recorded public likes and comments and a follower snapshot. It does not reveal profile visits or story viewers.

Purchases and subscriptions

Use Restore purchases in the app with the Apple Account used for the purchase. To change or cancel a subscription, open Apple subscription settings. For Apple's refund process, visit Report a Problem. Deleting the app or its data does not cancel a subscription.

Remove a selection or delete app data

Removing My account keeps the archive and stored report history. Delete my data in Settings clears the app's personal data and requests removal of the backend installation. If the server request fails, reconnect and follow the retry message. Copies exported to Photos or another app must be removed there separately.

See the Privacy Policy for data processing and retention.

Content will not load

Check your connection and retry. A private profile, an expired story, a daily limit, a data-service outage or an unreachable media host can affect availability. Include the displayed error when contacting support.